This client is one of the leading suppliers of replacement components for the lift industry. It found itself experiencing a number of issues due to the existing supplier being ill-equipped to manage the demand being placed on it.
The resulting consequence was that stock was often unavailable for delivery
when it was needed and stock that was delivered on time was of an inconsistent quality.
Additionally, the client required a large variety of components but only a small volume of each which was proving to be extremely costly since tools had to be made for each component.
This meant that the client had to search for an alternative supplier that could meet their demand while providing high